Shipping policy.

Your order will be sent to whatever address is entered at the checkout. If your address is entered incorrectly your package might not be delivered properly and consequently returned to us. If your shipment bounces and is returned to our warehouse you may be required to pay shipment fees again to have your order reshipped.

Please take care to double check your Street Name, Suburb and matching Post Code when checking out. If you realise you have made a mistake whilst entering your information and your order is yet to be fulfilled please reach out as soon as possible so that we may adjust the shipment label! 

 

Section 1 - Australian Shipping. 

Generally our orders are shipped same day or next day, depending on the time. However, we do allow a 1-2 business day handling time to process and fulfil orders. This therefore excludes weekends and public holidays, or as otherwise stated. 

The Protein Pancake ships orders using Australia Post from our warehouse in South Australia. Shipping times may vary but we will always strive to get your order shipped on time and always take great care handling your order. However, if we are experiencing greater than usual order volumes there may be a delay on the usual 1-2 business day handling time, for which we reserve the right to extend if necessary. 

Free shipping does apply on order over A$50, this is automatically calculated at the checkout.  

If you have special delivery instructions, please visit MyPost Account and sign up with Australia Post to make changes to your deliveries. 

Section 2 - International Shipping. 

We allow a 1-2 business day handling time to process and fulfil orders. This therefore excludes weekends and public holidays, or as otherwise stated. 

If during the checkout process your country is not listed on the shipping destinations, please contact us at help@theproteinpancake.co.

Please note that you may encounter customs or duty fees when receiving your order. This is not in control of The Protein Pancake and this fee will be dependent on your country. Also please be advised that The Protein Pancake is not responsible for taxes and/or duties or any brokerage and/or delivery fees that apply to international shipments. Note: shipments under $800 USD will not receive any fees. 

We take extensive measures to ensure our products move swiftly and successfully through customs, we request that you contact your customs office to inquire about any import regulations that may apply, prior to placing your order. We will not be liable for packages refused or held for delivery. 

The Protein Pancake ships orders using Australia Post from our warehouse in South Australia. Shipping times may vary but we will always strive to get your order shipped on time and always take great care handling your order. However, if we are experiencing greater than usual order volumes there may be a delay on the usual 1-2 business day handling time, for which we reserve the right to extend if necessary. 

For any inquiries about shipping please contact us at help@theproteinpancake.co